1. Overview
We stand behind the quality of our smart gadgets and marketing services. If you’re not completely satisfied, here’s how refunds apply.
2. Hardware Products
- Unopened & Unused: Full refund if returned within 30 days of delivery, in original packaging.
- Defective Units: Replacement or full refund within 1 year warranty period upon inspection.
- Return Shipping: We cover return shipping costs for defective items; customer covers otherwise.
3. Marketing Services
- Monthly Retainers: Pro‑rated refunds available if cancelled before midpoint of billing cycle.
- No Refund on Ad Spend: Paid ad budgets (Google, social) are non‑refundable once spent.
4. How to Request
To initiate a refund, please email refund@dkillertech.com with:
- Order or invoice number
- Reason for refund or return
- Preferred resolution (refund or replacement)
5. Processing Time
Approved refunds are processed within 14 business days. Refunds return to the original payment method unless otherwise arranged.
6. Updates to Policy
We may update this policy; changes will be noted by the “Last Updated” date. Continued use of services signifies acceptance.